FAQ -

How do I register for ACES Homeschool Group?

Head over to our Registration portal. Follow the directions there–Feel free to contact us with any questions at info@togetherwelearnbetter.com

What is your cancellation/refund policy?

Registration is considered a contract with ACES Education, LLC to exchange payment for educational support services.

Camps and A La Carte Classes:

There are NO REFUNDS after the first day of camps/classes. More than 30 days prior to the start of Camps and A La Carte classes, a 100% refund (minus a $25 processing fee) will be made. Less than 30 days prior to the start of Camps and A La Carte classes, a 50% refund (plus a $25 processing fee) will be made. This is done to protect our program, families and teachers. While withdrawals may be inevitable, we must continue to pay our teachers and order/prepare materials in order to offer the high quality experience that families expect. Withdrawals can lead to camp/class cancellations, which affects families who rely on classes.

PreK-12 Academy Program:

There are NO REFUNDS after the first week of classes. More than 30 days prior to the start of each Academy season, a 100% refund (minus the 10% non-refundable deposit made at registration) will be made. Less than 30 days prior to the start of each Academy season, a 50% refund (not including the 10% non-refundable deposit made at registration) will be made.. This policy is in place to protect teachers, programs and the integrity of ACES Education as a whole.

If ACES Education, LLC determines that we are unable to meet the unique needs of a student, the contract between the family and ACES Education, LLC will be dissolved.

If a class is cancelled due to a teacher illness, a make-up class will be scheduled.

Tutoring:

Tutoring sessions that are canceled with less than 24 hours notice will be billed for the scheduled hour and not rescheduled. If you wish to reschedule a tutoring session, you must contact ACES (or your tutor directly) at least 24 hours prior to your scheduled session, or we will be unable to reschedule the session.

Late Pick Ups:

There is a charge of $40/hour for any part or whole of each hour until pick-up. True emergencies will be the ONLY exception to this fee. More than two “true emergencies” will jeopardize student enrollment in the program.

Payments:

You may pay by check, cash, credit/debit card before the first of each month. If payment has not been received by the 5th of the month, a $25 late fee will automatically be added to the family account. There will be a $25 fee on any returned checks or declined credit cards. Any unpaid fees will be turned over to our attorney and it will be the family’s responsibility to pay court costs and attorney fees.

Weather Cancellations:

Cancellations due to inclement weather will be announced via the parent communication app (Klassly), via email and posted on social media by 7am. Class materials will be shared remotely with families. Weather cancellations will not be rescheduled.

What is your allergy policy?

Children with life threatening allergies, such as allergies to bee stings, peanut products, dairy, etc., may be at risk of a serious allergic reaction while participating in an ACES Education program due to contact with, or ingestion of the allergen. ACES Education cannot guarantee an allergen free environment, but with your cooperation we can create a safer environment and be better prepared to handle emergencies. ACES Education will make reasonable, feasible, and practical accommodations to allow children with life-threatening allergies to participate in our programs. We recommend that the parent or guardian download the Allergy Packet and return it to ACES Education before registering their child for a program.

ACES Education is a peanut free program in order to support students with severe allergies. Please do not send in any foods containing peanuts with your child.

How much tutoring does my child need?

After the initial evaluation, we will create a plan that best meets the needs of your child and family. Some students attend once/week, while others attend two or more times/week. The length of time is variable depending on academic progress and increased student confidence.

What do families say about the program?

You will find family testimonials throughout our website, registration portal, and social media–and while we are so grateful for the families who love what ACES is all about–we know that each family is unique and their reason for homeschooling is just as unique! We have created a high quality, carefully designed program led by experienced, innovative educators that continues to meet the needs of many families–BUT we aren’t the right fit for everyone. (And that’s okay, too, The local homeschool community is chock full of excellent programs–you can learn more about them at our annual homeschool fair!) We highly recommend scheduling a FREE consultation to see if ACES may be the right fit for your family…and take advantage of the wide variety of special events offered throughout the year to learn more about who we are and what we do!

What does a typical day look like?

Daily schedules vary depending on the age level of the group. You can click here to see a typical routine for the PreK-8 Academy classes. Don’t hold us to it exactly though–we reserve the right to bring in amazing guest speakers, host spontaneous seasonal events, and provide impromptu learning experiences when teachable moments arise!

How much work is required outside of class?

That really depends on you as the primary teacher of your child. Families registering for the PreK-12 Academy will find an overview of our yearly themes in our registration portal. Book selections, presentations (for the older students) and available field trips. Students are expected to read the book selection and prepare for presentations for each 6 week period of learning in order to be prepared to fully participate in the discussions. Some presentations or projects will require preparation at home prior to class. But a significant amount of work will take place in class. Some families use our programs to supplement their existing curriculum, while other choose to use them as the framework for their yearly studies for the year. High school students meet once/week and are responsible for completing daily assignments and return them either by email or at the next in-person class. We offer 1 hour and 3 hour consultation sessions for families to help them develop a plan for best utilizing our programs to meet their unique needs.

How do you build community at ACES?

We’re so glad you asked! This is one of the hallmarks of our program. With an intentional focus on creating a space where families, who choose a non-traditional educational program, can connect with one another, we offer several programs (Uplift, Uplift Jr and Uplift Teen/Tween) to support them on their educational adventure!

How can an IEP Coach help my family?

Whether you are new to the world of IEP meetings or you’ve spent many years working to ensure your child has all of the resources he or she needs to be successful, an IEP Coach can help. Offering support during meetings, helping to translate the educational jargon, providing resources and referrals to outside providers and services are just a few of the many ways an IEP Coach can benefit a family with a child with unique educational needs. You can learn more about our packages here.

How much will it cost?

Please visit our registration portal for more information on pricing and program descriptions. We offer a wide range of programs with various pricing (even some FREE ones–make sure to sign up for our email newsletter so you don’t miss anything!) If you want to enroll, and are worried about cost, reach out to us and let’s talk!

When and where are your summer camps?

We run eight weeks of camps throughout June and July mainly located at our location in downtown Oswego! You’ll find all of the details here.

Where can I find out about upcoming events?

All public events will be posted on our main Facebook page. Registered families will receive information on members only events. And, don’t forget to sign up for our monthly email newsletter for all the latest information!